Privacy Policy

Last updated: 17th March 2026

This Privacy Policy describes how JWs Hair ("we", "us", or "our") collects, uses, and protects your personal information when you visit or make a purchase from jwshair.com (the "Site") or otherwise use our services (the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or regulatory reasons. We will post any updates on this page and update the "Last updated" date.

Information We Collect

We collect and process the following types of personal data:

1. Information You Provide Directly

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Account login details

  • Order and payment information

  • Customer support messages

2. Information Collected Automatically

  • IP address

  • Device and browser type

  • Pages visited and interaction data

  • Cookies and tracking data

3. Information from Third Parties

  • Payment processors (for payment handling)

  • E-commerce platform providers (e.g. Shopify)

  • Analytics and advertising providers

How We Use Your Information

We only process your personal data where we have a lawful basis under UK GDPR:

Contractual Necessity

To:

  • Process and fulfil orders

  • Manage your account

  • Provide customer support

Legal Obligations

To:

  • Comply with tax and legal requirements

  • Respond to lawful requests from authorities

Legitimate Interests

To:

  • Improve our website and services

  • Prevent fraud and secure our systems

  • Analyse website usage

Consent

We rely on your consent to:

  • Send marketing emails or SMS messages

  • Use non-essential cookies (see Cookies section)

You can withdraw consent at any time.

Marketing Communications

We will only send you marketing communications if:

  • You have given explicit consent, OR

  • You are an existing customer and we are marketing similar products (soft opt-in)

You can opt out at any time by:

  • Clicking “unsubscribe” in emails

  • Contacting us directly

Cookies

We use cookies and similar technologies to operate and improve our website.

Types of Cookies We Use:

  • Essential cookies – required for site functionality

  • Analytics cookies – to understand how users interact with our site

  • Marketing cookies – to deliver relevant advertising

Consent

We will request your consent before placing non-essential cookies via a cookie banner when you first visit our site.

You can manage or withdraw your consent at any time through your browser settings or our cookie banner.

Sharing Your Information

We may share your personal data with:

  • Payment processors

  • Delivery and fulfilment providers

  • IT and website service providers

  • Marketing and analytics partners

All third parties are required to respect the security of your data and process it lawfully.

We do not sell your personal data.

International Transfers

Your data may be transferred outside the UK. Where this happens, we ensure appropriate safeguards are in place, such as:

  • UK-approved Standard Contractual Clauses

  • Transfers to countries with adequate protection

Data Retention

We retain your personal data only as long as necessary to:

  • Fulfil the purposes we collected it for

  • Comply with legal obligations

  • Resolve disputes

Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Data portability

  • Withdraw consent at any time

To exercise your rights, contact us using the details below.

Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the UK’s data protection authority (the ICO).

Children’s Data

Our Services are not intended for children under the age of 13, and we do not knowingly collect data from children.

Security

We take appropriate technical and organisational measures to protect your personal data. However, no system is completely secure.

Contact Us

If you have any questions or wish to exercise your rights, you can contact us at:

Email: jjward1994@gmail.com
Address: 48 Pillory Street, Nantwich, Cheshire, CW5 5BG, United Kingdom

Data Controller

JWs Hair is the data controller responsible for your personal data under UK data protection law.